Wholesale Coordinator

Since selling our first timepiece in 2011, Daniel Wellington has evolved into a global phenomenon that has disrupted an entire industry. We are an exciting, vibrant, and innovative brand that challenges old conventions - continuously striving to enrich our customers' style through timeless pieces. 

When you join us, you are joining a brand that values entrepreneurship and inspires growth. Together we can achieve our aim of building the world's leading accessory brand. If you would like to contribute, here's how:

We're now looking for a Wholesale Coordinator who will join the retail team providing excellent support to our Wholesale business partners.

WHAT YOU WILL DO

Daniel Wellington is expanding, and we’re now building up our wholesale team in our Tokyo office. We are at the beginning of this journey with exciting times ahead, right now in Japan where we have a significant retail expansion plan along with a strong wholesale presence across the market. 

We are looking for a JP/EN bilingual, experienced and well-organized Wholesale Coordinator to provide excellent support to our Wholesale business partners. In addition to the below bullet points, and depending on your background, we would also love if you have an interest in visiting the accounts taking an active part in their VMD/Space planning. Everything to make sure we achieve our goals and of course having the best representation of our products.

Essential Responsibilities

• Provide excellent customer service, including:
  
  
  • Support Pre-Sale activities including sales meetings, New Customer onboarding, Order forecasting
  • Timely and accurate responses to customer email inquiries
  • Sales Order Entries, entering sales orders (conversion from excel/fax/phone etc.)
  • Order edits as necessary
  • Troubleshoot and research orders and shipping complications for expedient resolution
  • Call cycle planning
  • Review of Call reports
  • Review of photos of all POS stored on One Drive
  • Review of sales
  • Budgeting
  • System interaction (Wengy, Navision)

• Act as a liaison to Supply Chain:
  • Communicate any late outbound shipments with account representatives and/or customers
  • Answer customer inquiries to clarify any QC issues or delays
  • Collaborate with our 3PL and Logistics & Planning teams
  • Collaborate with our 3PL and Logistics & Planning teams

WHAT YOU ARE GREAT AT

You're amazing at managing your priorities while working with multiple stakeholders in different departments. You have a strong sense of self-leadership, pro-activeness, organizational and interpersonal skills, as well as a strategic and creative mind. 

• 3 years or more of functional experiences in Fashion / Apparel industry
• 3 years or more working with Sales for wholesale customers 
• IT: Advanced MS Office skill
• English: Advanced in writing and speaking
• Japanese: Fluent

THIS IS #LIFEATDW

As a member of the DW team, you are a part of an inclusive and diverse workplace, where we want you to be yourself. You are given the opportunity to make an impact and directly contribute to our success. Along with continuous learning, you will have the chance to work and interact with people from all over the world, and together we create a world-class company. You will spend your days in collaborative and dynamic offices with a highly skilled team, do great work, and have fun while doing so.

Are we ticking your boxes?