IT Support Specialist

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Since selling our first timepiece in 2011, Daniel Wellington has evolved into a global phenomenon that has disrupted an entire industry. We are an exciting, vibrant, and innovative brand that challenges old conventions - continuously striving to enrich our customers' style through timeless pieces. 

When you join us, you are joining a brand that values entrepreneurship and inspires growth. Together we can achieve our aim of building the world's leading accessory brand. If you would like to contribute, here's how:

We’re currently looking for a new IT support specialist that can provide world-class support for our internal users, who are located in offices and retail stores around the world. We set high standards for the IT supports team in order to support the business requirements and deliver desired results within the right time frame. And of course, having a lot of fun on a daily basis!

YOUR CHALLENGE 

The position will give you an opportunity to develop your own technical skill and to work both individually and as a part of a global team. We work with the latest technology and strive to maintain a modern and efficient working method.

  • Primarily provide on-site and remote support to user issues and requests in a predominantly Apple Mac environment.
  • Daily work in our ticket and asset management tool Solarwinds Service Desk using the ITIL framework.
  • Create and manage accounts for IT related services and vendors.
  • Configure and deploy IT hardware such as computers, network devices, printers, AV equipment and other peripherals.
  • Coordinate procurement and delivery of new IT equipment.
  • Monitoring global IT infrastructure, identifying and resolving issues, escalate to proper specialist team or manager.
  • Handle maintenance of documentation, processes, and flows.

WHO YOU ARE

  • You have experience in supporting Mac OS and Windows-based systems and love to give personal support to help users solve technical problems.
  • Experience with current systems and applications (Office 365, Cisco Meraki, Active Directory, etc.).
  • You have knowledge of both client and software deployment (Jamf and Microsoft Endpoint Manager).
  • You have experience in managing network devices such as routers, switches, and firewalls, and also hold good knowledge of TCP/IP networking and application protocols.
  • You are an analytical troubleshooter and a fast learner. You enjoy diving into new technologies and tools.
  • You are a highly motivated and strong team player that actively collaborates with people around you to find solutions to problems. Working individually is not a problem.
  • You articulate yourself well in English, verbally and in writing.

THIS IS #LIFEATDW

As a member of the DW team, you are a part of an inclusive and diverse workplace, where we want you to be yourself. You are given the opportunity to make an impact and directly contribute to our success. Along with continuous learning, you will have the chance to work and interact with people from all over the world, and together we create a world-class company. You will spend your days in collaborative and dynamic offices with a highly skilled team, do great work, and have fun while doing so.

Are we ticking your boxes? 


 

Or, know someone who would be a perfect fit? Let them know!

Stockholm

Vasagatan 12
11120 Stockholm Directions

THIS IS #LIFEATDW

In addition to great benefits, you will get the chance to work in a global and fast-paced environment, constantly provided with new and exciting challenges. We take pride in building everything in-house, are all about constant learning and with that finding our own way of doing business. 

You will spend your days in collaborative and dynamic teams with highly skilled people, do great work, and have fun while doing so.

Already working at Daniel Wellington?

Let’s recruit together and find your next colleague.

email
@danielwellington.com
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