Since selling our first timepiece in 2011, Daniel Wellington has evolved into a global phenomenon that has disrupted an entire industry. We are an exciting, vibrant, and innovative brand that challenges old conventions - continuously striving to enrich our customers' style through timeless pieces.⌚️

 Working here, you are a part of an inclusive and diverse workplace, where we want you to be yourself. We give you trust, ownership and flexibility in your work, and the opportunity to make an impact, directly contributing to our success. You will spend your days with collaborative, open, positive, and highly skilled people. You will learn new things, grow, and have a great time while doing so.  

We're now looking for a Logistics Operations Coordinator to join our Hong Kong office which is supporting the Business in APAC, and part of a Global Team developing the future of the Daniel Wellington Supply Chain. You will be responsible for the daily Logistics Operations, ensuring correct handling of merchandise by our 3PL and facilitating smooth deliveries to our customers. It includes coordination of transport, preparation of shipping/customs declaration documents and monitoring inbound/outbound shipments.

You will be an important part of the team supporting the Business across various markets.

THE TASKS YOU WILL OWN 

• Establishing strong relationships and work closely with various functions within DW, with our 3PL and forwarders to secure a good customer experience
• Coordinating deliveries and transport bookings as well as packaging instructions
• Handling queries from customers and DW colleagues regarding freight and customs issues
• Being responsible for handling orders on time in the ERP system (Microsoft NAV) as well as handling / correcting customers, orders and transactions data in the system to maintain an accurate inventory
• Supporting marketing campaigns and launches of new products
• Supporting customs clearance and handling with different markets
• Being responsible for some product quality assessments
• Taking the initiative to establish continuous improvement practices that improve customer experience and reduce cost

WHO YOU ARE 

• Good knowledge of logistics processes, order management and e-commerce
• Experienced in coordinating warehouse operations
• Strong working knowledge of Microsoft Excel including pivot tables and data analysis
• Experienced in ERP system (Microsoft NAV or other ERP like SAP, Oracle…) is preferred and in general being eager and interested in learning new IT tools to improve the daily tasks efficiency
• Open minded, approaching every challenge with a positive attitude and willing to learn, share, and grow together
• Comfortable with working in fast-paced, dynamic environments
• Consistently well organized and shows great attention to details
• Fluent in Cantonese and English
• You like having both operational tasks and being hands-on and at the same time being part of more strategic projects for improvements or analysis

THIS IS #LIFEATDW

Are you still here? Amazing! 🙌 We aim to be transparent, and we want to give you a glimpse of what it is like working here. If you want to know what our people replied when we asked them why they like working here, you can visit our career site - Our Company Culture

 ABOUT THE PROCESS

 This process will house Recruitment Tests and a case assignment in a later stage to help us break human biases as we believe in giving everyone an equal opportunity. Visit our career site Recruitment at DW. Be yourself and hope to meet you in the process!